If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article. However, this hotfix is intended to correct only the problem that is described in this article. Resolution Hotfix informationĪ supported hotfix is available from Microsoft. This issue is caused by an error in Zipfldr.dll. In this scenario, the Japanese characters in the file names of the decompressed files are displayed as garbled text. zip file by using the Windows (zipped) Folders feature on a computer that is running Windows 7 or Windows Server 2008 R2. In this situation, the attachments are compressed and then downloaded as a compressed (.zip) file. You click Download All Attachments in Outlook Web App to download the attachments. The file names of the attached files contain Japanese characters. You receive an email message that contains multiple attachments in Microsoft Outlook Web App in Microsoft Office 365.
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